Online and Small Orders: All online and small orders are processed within 24 hours of payment when purchased on a business day and on the next business day if purchased on the weekend or public holiday. When making an online purchase, you will receive an email with the tracking number so that you can easily track your order.
Large Orders: Large orders including mattresses and bases will be processed within 48 hours after payment is fully processed. You will receive a phone call once your order has been shipped to arrange a delivery/installation date. On average, you will receive your Wenatex products within 1-2 weeks of placing your order, depending on location. Special orders may take a little longer.
Aeration of the pillow is important. Every morning you should puff up your pillow. Then at least twice a month open the zip inside the pillow and stir up the fibre (like whisking an egg) for a few minutes to fully separate and aerate the fibres. Some fibres may need to be separated by pulling them apart. You should wash your pillow (outer cover and the pillow itself) at up to 60 degrees Celsius every three months. For further information, refer to our Care Instructions https://www.wenatex.com.au/product-care
If you have followed these steps and find your pillow is still not as full as you would like, please email firstname.lastname@example.org or call 1300 858 139 to order pillow filler or if you have any questions.
Yes, Wenatex The Sleep System is a registered NDIS supplier.
The herbal inlay contains 17 special natural herbs and is guaranteed to last for five years if maintained according to the Care Instructions. Once every six months, you should air your herbal inlay for a couple of hours in the shade. It is important that you do not wash the herbal inlay or allow the herbs to get wet.
The herbal inlay should be placed between the bottom mattress cover and the bottom of the mattress core as shown in the image below.
Yes, the Wenatex SilverMed Deluxe mattress is suitable for use on a typical slat or ensemble base in proper condition. We do not recommend its use on a wireframe base.
Your new mattress is designed to provide an anatomically correct sleep posture. If you’ve been sleeping on your old mattress for years your body will have become unaccustomed to it. You may experience a period of time where your body will be recovering to adapt to the better sleep posture. For some this can be immediate, and for others it may take a little longer.
Every Wenatex SilverMed Deluxe mattress is individually tested for correct purpose against very stringent standards. Wenatex has its own mattress testing machine which uses a 140kg roller over the sleep surface. This test process repeatedly measures the quality of the surface and its hardness and flexibility throughout the manufacturing process all the way to completion. Independent testing by a leading European Institute in Nuremberg is also carried out on a regular basis. It’s because of these high standards and superior quality controls, the Wenatex mattress will deliver proper comfort and orthopaedic support for years, and is covered by a five year guarantee.
Have a look at the base or platform that the mattress is placed on. It is vital to have a base or platform that does not sag and supports the mattress throughout. The newer, more advanced version of the mattress is unlikely to sag even after years of normal use. The original version may start to feel different after 10 or more years. This being the case, please contact us for individual advice.
Wenatex SilverMed Deluxe and Wenaflex branded products purchased new have a five-year manufacturing warranty from the date of delivery. All the terms and conditions which apply to the warranty are located on your official order and/or delivery documentation. You must provide these documents should you need to make a warranty claim. In some circumstances, the product must be sent back to Wenatex for assessment. Postage charges are to be paid by the customer.
Taking good care of your system as instructed in the Care Instructions delivered with your order (also available online) will ensure that your Wenatex products will maintain their integrity for years to come. It’s important to take extra care should you need to move the system to a new location.
The Wenatex SilverMed Deluxe mattress is designed with specific thermal controlling features. For example, the Tencel and Natural Cotton textiles used throughout the system are chosen for their ability to be cool in summer and warm in winter. The mattress core also “breathes” allowing it to adapt to seasonal diathermic conditions. The quilts and pillows use 100% natural cotton and hollow fibres specifically for their climate regulating abilities. Maintaining a cool, constant temperature in the bedroom all year round is also conducive to a good night’s sleep.
We deliver the Wenatex product range direct to our customers all over Australia. The full product range, features and benefits are highlighted on our website. Our fully trained consultants can be contacted on 1300 858 139. We also have showrooms in Brisbane and Townsville. See the contact page for address details.
The Wenaflex Electric Base is designed to give you additional orthopaedic support and comfort via the five zones engineered into it. It will adjust from a fully flat position to a fully seated position using the supplied remote control. It is important to ensure that the base is returned to its flat position when getting in and out of the bed and while the bed is not being used for sleep.
We offer a number of payment options. You can pay for your purchase via credit card or direct deposit. On our online shop we offer Paypal as the payment method. For the purchase of larger items, such as mattresses and bed bases, we also offer an interest free payment plan via Humm.
We charge a standard shipping rate of $9.95 across Australia. If you spend over $100.00, shipping is free.
Our representative will call you to schedule your delivery date once they have all of your products ready to go. The day of delivery they will reach out to confirm. They will also remove old mattresses.