PRODUCT CARE INSTRUCTIONS

SILVERMED® PILLOW & QUILT

SilverMed Plus® pillows are vacuum sealed in Austria to reduce our global environmental footprint during shipping. These tips have been provided to allow you to get the very best from your pillow.

 

  1. Opening - Carefully cut down the long side of the vacuum sealed bag ensuring you avoid cutting the pillow.

  2. Initial Aeration - Remove the pillow from the packaging and allow to stand for one hour to initiate aeration.

  3. Full Aeration - Open the pillow zips, remove two-thirds of the fill and stir the pillow fibre contents thoroughly with your hand to fully aerate. Gradually add the remaining pillow fill and stir.

  4. Height Adjustability - Once aerated, you have control over the height and firmness of your pillow so you can add or remove filling to suit your personal preference. Always remember to support your neck orthopaedically.

  5. Ready to go - Plump up the pillow as desired.

  6. Follow the hygiene and maintenance instructions listed here

Coverings

SilverMed Plus® products should be used with appropriate coverings, i.e. pillow case and quilt cover. Use of a top sheet is optional. Wenatex The Sleep System offers a Formesse® Bella Donna pillow case and fitted sheet to complement these products.

 

Pillow Height Adjustability

You have control over the height and firmness of your pillow as you can remove filling and shape your pillow to suit your personal preference. Always remember to support your neck. Make sure your pillow is at the right height to ensure your neck is in an orthopaedically correct alignment.

 

Washing the Pillow

Remove the SilverMed® Plus outer cover prior to washing. The pillow outer cover can be washed at 60° Celsius at least every month. It is recommended that the inner pillow, with the fill remaining inside, be washed three to four times per year at 60° Celsius.

Hint: The washing machine spin cycle removes excess moisture and promotes quicker drying.

 

Washing the Quilt

Wash the SilverMed quilt at 60° Celsius at least twice per year in a washing machine large enough to allow free movement. The quilt should always be washed alone. Always wash on a gentle cycle using a gentle, natural-fibre washing detergent (without optical brightener, bleach, harsh chemicals or fabric softeners).

Important: Use a commercial washing machine if your machine is not big enough for your quilt, as damage caused by inadequate washing machine size is not covered under this Quality Guarantee.

 

Drying

The quilt and the pillow covers can both be dried on the line in the shade. As much moisture, as possible, should first be removed using the spin cycle on the washing machine.

Hint: Aeration of the pillow fill will promote faster drying.

 

Aeration of the Pillow

Aerate the pillow at least twice a month or as needed. Open the pillow zips and stir the pillow fibre contents thoroughly with your hand to fully separate and aerate the fibres.

 

Aeration of the Quilt

All beds benefit from daily airing. We recommend that you expose your mattress to the air for as long as possible each day to dissipate any moisture in the quilt and mattress that has accumulated during sleep.

Download PDF Version Here

SilverMed Plus Orthopaedic Pillow

SilverMed Deluxe Mattress

SilverMed Plus Quilt

WENAFLEX BED BASE

Cleaning

The bed frame can be wiped down from time to time using a damp cloth.

 

To Avoid Damage

When moving the bed, avoid dragging the base, as this may damage the legs. Instead, lift the base by the frame, not the slats. We recommend removing the mattress first. If the base is electric, be sure to unplug it first, and secure the moveable frames.

 

Support Pads

When the mattress is removed from the bed base, check that the pads are in place. Any loose pads can be re-attached using a twisting action.

 

Electric Bed Base TipsIf your WenaflexÒ is electric, you should periodically check that the remote control, as well as synchronising and power cables, are securely attached to the bed base motor. Queen and King bases use two motors (one for each half).

When one remote control is desired for both sides of the bed, the motors are joined by the synchronising cable enabling both sides to move at the same time. Never open any component of the motor or remote control and ensure that the components do not get wet. Never operate an electric Wenaflex continuously for more than one minute at a time. Use caution when vacuuming to avoid the power cords.

Hint: Do not sit on any leg or back raised sections when the sections are in an elevated position.

Important: Damage to the electric or manual base by excessive weight placed on raised sections is not covered under this Quality Guarantee.

WENAFLEX® BED BASE

Cleaning

The bed frame can be wiped down from time to time using a damp cloth.

 

To Avoid Damage

When moving the bed, avoid dragging the base, as this may damage the legs. Instead, lift the base by the frame, not the slats. We recommend removing the mattress first. If the base is electric, be sure to unplug it first, and secure the moveable frames.

 

Support Pads

When the mattress is removed from the bed base, check that the pads are in place. Any loose pads can be re-attached using a twisting action.

Electric Bed Base Tips

If your Wenaflex® is electric, you should periodically check that the remote control, as well as synchronising and power cables, are securely attached to the bed base motor. Queen and King bases use two motors (one for each half).When one remote control is desired for both sides of the bed, the motors are joined by the synchronising cable enabling both sides to move at the same time. Never open any component of the motor or remote control and ensure that the components do not get wet. Never operate an electric Wenaflex continuously for more than one minute at a time. Use caution when vacuuming to avoid the power cords.

Hint: Do not sit on any leg or back raised sections when the sections are in an elevated position.

Important: Damage to the electric or manual base by weight placed on raised sections is not covered under this Quality Guarantee.

                     It is important to ensure that castors are screwed in tightly and checked every year.

SILVERMED® DELUXE MATTRESS

The SilverMed® Deluxe Mattress is made from soft materials that can change shape during storage and transport. Slight deviations are normal and do not affect the quality of the mattress if within the range outlined by the German Institute for Standards (DIN) N1109D (length/width ± 20 mm). The mattress may take several days after unrolling to reach its full length and height. Your mattress may be used as normal during this time. SilverMed® Deluxe mattresses sold in Australia are manufactured according to standard Australian mattress sizes.
 

Use of a Fitted Sheet

A fitted sheet (ideally Formesse® Bella Donna, offered by Wenatex The Sleep System) should be used with the mattress. Do not sleep directly on the mattress cover. It is recommended that you change and launder sheets weekly.

Colour

Exposure to light may cause discolouration over time and does not affect the performance of the mattress in any way.

Use with Bed Base

The SilverMed® Deluxe Mattress is designed for use preferably on a Wenaflex® Base. The Wenaflex®  has complementary zones to enhance the ergonomic and orthopaedic performance of the mattress. Through our continuous quality controls, material defects in the Wenatex mattress core can virtually be ruled out.

 

The SilverMed® Deluxe mattress will also work effectively on a suitably designed base which provides appropriate support. Non-Wenaflex® bases need to have a degree of flexibility. Slats should be a minimum of 40mm wide and 15mm thick, with gaps of no more than 60mm, and made from a flexible material. An unsuitable slatted or ensemble base could possibly cause abnormal indentations in the mattress, which is not covered by the Wenatex Product Guarantee. In all cases, good air circulation around the mattress will assist with bed hygiene.

 

Rotation

Your SilverMed® Deluxe mattress is designed symmetrically and will benefit from rotation. To prolong the efficacy and allow for more effective ventilation of your mattress, flip over and reverse end-to-end at least twice per year. Ensure the herbal inlay is always placed flat on the bottom, between the bottom of the mattress core and the mattress cover.

All mattresses will exhibit body signatures as the mattress materials conform to the body. This is not a defect and is not covered by the Wenatex Product Guarantee. Rotating the mattress at least twice per year will balance wear and tear.

 

Odour

Wenatex The Sleep System has certifications from Oeko-Tex® and Toxproof showing the mattress to be free from substances known to be harmful to humans. Therefore any new product odour is harmless and will disappear after a short time.

 

Stocking

A thin stocking serves to protect the SilverMed® Deluxe Core from the industrial zipper and when the cover is being washed. The stocking should not be washed. Damage to the stocking is not recognised as a valid warranty claim. Stocking replacements can be purchased from Wenatex The Sleep System. Damage to the stocking will not impact the effectiveness of the mattress.

 

Handles

Looped handles have been designed to assist movement of the mattress whilst on the bed base. Do not use the handles to carry the mattress as tearing may result, and is not covered under this warranty.

 

Rolling/Bending

The SilverMed® Deluxe Mattress should not remain in a rolled or bent state for more than six months from delivery.

 

Washing the Cover

The SilverMed® Deluxe Cover may be washed at 60°Celsius using a natural fibre washing detergent (without optical brightener or harsh chemicals) on a gentle cycle in a large washing machine.

 

Important: Use a commercial washing machine if your machine is not large enough to allow free movement for your mattress cover size, as damage caused by inadequate washing machine size is not covered under this Quality Guarantee.

 

Useful Hints:

  1. Wash one-half of the cover at a time (i.e. the side you have been sleeping on).

  2. Whilst the mattress cover is absorbent enough to prevent perspiration from reaching the core, it is not waterproof and won’t protect the core from the excessive liquid that is allowed to seep through. Should this happen, simply remove the cover and launder as per instructions.

 

Drying the Cover

To maintain the SilverMed® cover shape, simply line dry in the shade after washing. The cover is not suitable for tumble drying and should not be vacuumed.

 

Avoiding Mildew Stains

To prevent mould and mildew, your Wenatex mattress needs sufficient ventilation and a dry environment. Mould and mildew are not covered by the Quality Guarantee.

ORIGINAL ALPINE REGENERATION HERBAL INLAY

Placement

Place the Herbal Inlay on the underside of the SilverMed® Deluxe mattress inside the mattress cover. It is important that the herbal inlay lies flat in the cover at all times, for example, after assembly or rotation of the mattress.
 

Aeration

At least twice a year, air your herbal inlay for a couple of hours in the shade.


Hint: The easiest way to access the herbal inlay is to flip the mattress bringing the herbal inlay to the top and unzip the cover.

Do not wash the herbal inlay or allow the herbs to get wet.

The effect of moisture on the Herbal Inlay is not covered under this Quality Guarantee

Tel: 1300 858 139

Showroom: 2/36 Doggett Street, Newstead QLD 4006

Showroom Townsville:  272 Ross River Road, Aitkenvale QLD 4814

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